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Terms & Conditions


Terms and conditions
Prices and Payment
The prices for goods displayed for sale on this site are as set out on the site and are exclusive of VAT. VAT will be added at the current rate and will be clearly shown when you click on the View Basket button. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective in the United Kingdom and Ireland.
P C Henderson Ltd cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
Delivery/ Spare Parts
You may select from 2 delivery methods, Standard Delivery which normally takes 3-4 working days, or Express Delivery which means that provided your order is received by us no later than 2pm Monday to Friday for mail items and Monday to Thursday for larger items to be sent on a carrier, your goods will be despatched the same day for delivery the next day, provided we have the item(s) in stock. If your order is received after 2pm, or on a non-working day, your order will be despatched on the next working day for delivery the following day. Working Days include Monday to Friday only and exclude Bank Holidays. The delivery cost will be clearly shown in your shopping basket before you confirm your order.
Standard Delivery is charged at £4.50 + VAT (£5.40) per delivery no matter how many items you order.
Express Delivery is charged at £10.00 + VAT (£12.00) per delivery no matter how many items you order.
Standard Delivery is available to all UK and Ireland addresses, Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey and Guernsey.
Express Delivery is available to all UK and Ireland mainland addresses only.
Deliveries are made by carrier service and normally occur between 8am and 6pm.
Currently the exact timing of delivery cannot be specified.
Please leave a daytime telephone number so that we can contact you if necessary. Working days are classified as Monday to Friday and exclude bank holidays.
If you are not home when your goods are delivered, the carrier will normally leave a card with instructions on how to reschedule the delivery.
If any items you order are not available:
We will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items which are available and possibly a substitute for the unavailable item(s) or refund you accordingly.
If paying by cheque, we will wait for your cheque to be cleared before making delivery.
If your goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund.
Delivery/Garage Doors
Garage doors are delivered on our transport and can take between 2 and 28 days to arrive.
However, depending on product availability, doors can be collected at our premises in Durham with prior arrangement.
Standard delivery on doors is available within the UK mainland and Ireland. Arrangements for delivery to the UK  Islands can be arranged on application.
Before we deliver a door, we will make arrangements with you to ensure that there will be someone available to accept delivery. We will call you between 3 and 5 days of the proposed delivery for confirmation.
Our delivery service is based on one driver per truck and we will therefore require that the person receiving the delivery is able bodied to help assist in the unloading where required. If this is not possible, please advise us in advance and we can arrange for two men on the delivery, this will however incur an additional delivery premium of £75.00.
Please ensure that you have the means to position the door safely in its resting place after delivery as our driver is not permitted to enter premises for health and safety reasons.
We will require a signature for our goods from the person accepting the delivery and that person must be over the age of 18 and have the permission to sign on behalf of the purchaser. By signing for the garage door, you are accepting the door in perfect condition.
We make every effort to deliver goods within the estimated delivery times. However, due to circumstances which may be out of our control, these delivery times may vary and our company cannot accept any liability for delays.
To make a claim under the terms of our product warranty, you must inform us within 3 days of delivery of the product. We cannot entertain claims for “damaged” product after 3 days.
To make a claim, we will need the invoice/ delivery number and ideally pictorial evidence of the issue.
If the claim is accepted, we will undertake to replace the faulty part on a supply only basis.
We guarantee that your door will arrive in good working order.
The Seller, where called to investigate claims of product defect, reserves the right to charge the buyer for all materials and labour costs incurred where it is established that the product defect was not one arising from the manufacturing process.
We would recommend that your door is installed by a competent door fitter.
Returns and Refunds/ Spare Parts
On cancellation for whatever reason you must return to us the goods we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges. In all other circumstances we will (at your option) exchange the goods or refund you the amount paid for the goods only.
In the event you wish to return any of our products, email us at sales@pchenderson.ie or call 0191 3777310 (UK) or 01 6436816 (IRL) and advise our customer services team you wish to return your goods. As stated above the cost of return of any goods must be met by you (unless as stated above the goods are faulty). Refunds will be credited directly to the same debit or credit card used when placing the order. All refunds will be made within 28 days of receipt of the returned order.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.
Returns and Refunds/Garage Doors
Where orders are completed in good faith, we reserves the right to issue a handling charge of up to and including 50% of the invoice value of the goods. If we reach agreement that the product (which must be in resaleable condition) can be returned, we will make arrangements to have the product collected at a mutually agreeable time.
Made to measure doors are non-returnable.
In these terms and conditions:-
"P C Henderson" means, P C Henderson Ltd and Companies and any other connected organisation that supplies the goods ordered by you and any successor to its business;
"We and Us" means P C Henderson Ltd either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and  statutory and public holidays;
"You" means the person ordering goods subject to these terms and conditions;
We may at any time make changes to this site and the details displayed on it (including prices).
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of P C Henderson Ltd.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.
To the extent permitted by law, P C Henderson accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
The contents of the web site are copyright © 2002-2007 P C Henderson Limited. All Rights Reserved.
P C Henderson Ltd or its licensors are the owners of the copyright (and database rights) in this site and all material on the site, including content, design, text, graphics, photographs, software compilations and underlying source codes.
Information on the web site, including but not limited to, text, images and sound, may not, except for strictly private purposes or where otherwise indicated, be reproduced, transferred, distributed or stored without prior written permission by PC Henderson Limited. Modifications to the contents of the web site are expressly prohibited.
You may download and print extracts from this site for the sole purpose of placing an order with P C Henderson Ltd or for your personal non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproduction except as above, publication, alteration, distribution, broadcast, or other commercial exploitation) without our written permission.
Some parts of the web site contain images that are subject to the copyright rights of their providers.
P C Henderson Ltd is the owner of the trade marks appearing on this site and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this site are the property of their respective owners, as indicated.
No Warranties or Representations
P C Henderson Limited makes no warranties and/or representations whatsoever about any other web site which you may access through this one. Such are provided only as a convenience and does not mean that P C Henderson Limited endorses or accepts any responsibility for the contents or the use of such web site. In addition, it is up to you to take precautions and to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Information on this web site may contain technical inaccuracies or typographical errors. The information contained on this web sites may be changed at any time without prior notification or obligation.
Information that is published on the web site may contain references or cross references to P C Henderson Limited products, services etc. that are not announced or available in your country.
The accuracy of such information cannot be guaranteed, particularly since this information is subject to change, specific requirements or availability and such references do not imply that P C Henderson Limited intends to announce such products, services etc. in your country
Legal notice
We constantly endeavour to keep this web site up to date; however some of the information published may not be correct due to product changes which may have occurred since it was last updated. Before ordering, please ask your Henderson Installer/Distributor for the latest information. P C Henderson Ltd reserves the right to make changes at any time, without notice, to prices, products and specifications.


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